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Key Information

Who are your staff?

Will you be speaking French all the time?

What are the staff to child ratios?

Are you Ofsted registered?
Who can come to the club?

What if I want to make changes to my booking?

 

Full day

How is the day organised?
What are the arrival and collection times?

What if I am delayed?


2hour session

How is the session organised?

What are the arrival and collection times?

What if I am delayed?

 

 

Your child

Does my child need to know some French?

My child is bilingual, is the camp for him/her?

Can my child be in the same group as their friend?

What if my child attends the club without their friends?

My child needs extra help, can they still come to the club?

What should my child bring?
What shouldn't my child bring to the club?

My child has a specific medical condition. Do I need to tell you?
What if my child is ill or has an accident during the club?
What if my child is ill and cannot attend the club?

 

Policies and Procedures

What is your behaviour management policy?
What is your policy on bullying?
What is your child protection policy?

What is your confidentiality policy?
What is your equal opportunities policy?

What is your health, hygiene and food policy?
What is your health and safety policy?

 

 

 

Key Information

 

Who are your staff?

We are French speaking Qualified teachers full of enthusiasm and dedicated to caring for children. We will offer lots of FUN to your children and share our mother-tongue (French) in a professional and safe environment. All of us have experience in teaching in England. Naturally we are cleared by the Disclosure and Barring Service (DBS) at the Enhanced Level.

 

Will you be speaking French all the time?

We will speak as much French as possible, using our hands and various props (images, items...) to be understood.  

We won't put children in unconfortable situations and will speak English if we feel it is necessary.

 

What are the staff to child ratios?

For children under 5 years the staff to child ratio is 1:8. For children aged 5 – 10 years the staff to child ratio is 1:10. The club will welcome around 30 children, which splits into smaller groups. 

 

Are you Ofsted registered?

We are registered with Ofsted to welcome children from 4 years old. Ofsted will make sure your child will receive high quality of care and that we meet all National Childcare Regulations by approving our policies and procedures, interviewing staff and by inspecting the camps regularly.

 

Who can come to the club?

We registed as Early Years as we want to make sure all children at school can come. We are therefore able to take children from 4 year old to the age of 11 year old. 

The club is open to children with all levels of French.

 

What if I want to make changes to my booking?

We understand that your plans can change and we want to be as flexible as possible for you, and also as fair as possible to all customers. At times there will be some restrictions, but the general rule is that changes can be made so long we have the disponibility.

Full day

 

How is the day organised?

The day is divided into 5 sessions. There are choices of activities for children whether they prefer sporty or more creative ones. Each day there are two short breaks and a lunch break.

 

What are the arrival and collection times?

Our standard hours are 9 am – 3.30pm,

You can drop children off between 8.30am and 9.30am and collect at the end of the day between 3.30 pm and 4pm at the latest. 

You will need to sign in and out your child.

Where possible, please avoid dropping off or collecting your child within the 9.30am to 3.30pm period as children and staff will be taking part in activity sessions. If you do need to drop off or collect within these hours please call the camp phone first to arrange with the Camp Manager. 

 

What if I am delayed?

Don't worry- your child will be well cared for until you arrive. However any parents collecting children after 4pm will incurr a charge of £5 for every 5 minutes.

 

2hour sessions

 

How is it organised?

It will be devided into 2 sessions with a short break.  There are choices of activities for children whether they prefer sporty or more creative ones. 

 

What are the arrival and collection times?

Our standard hours are 10 am – 12am or 1.30pm to 3.30pm,

You will need to sign in and out your child.

Please avoid dropping off or collecting your child late as children and staff will be taking part in activity sessions.

 

What if I am delayed?

Don't worry- your child will be well cared for until you arrive. However, any parents collecting children after 4pm will incurr a charge of £5 for every 5 minutes..

 

Your child

 

Does my child need to know some French?

Not at all ! We will adapt the actvitities to all levels of knowledge and create group according to the knowledge of the children.

 

My child is bilingual, is the camp for him/her?

Yes. We will speak only in french to your child and encourage them to speak in French with role plays, challenges. We will create small groups during most activities to make sure French is spoken most of the time.

 

Can my child be in the same group as their friend?

As long as they both request to be with each other and have the same level of French.

We will always accommodate one grouping request per child.

 

What if my child attends the club without their friends?

Most children do! They're either on their own or with a sibling in another group, but staff encourage them to get involved from the moment they arrive. That helps them make friends and builds confidence right from the start.

 

My child needs extra help, can they still come to camp?

Yes. We can change what we do to suit your child, within the normal ratios. If they need a bit more support, an adult friend can join them. Please call us so we can discuss of the individual care of your child. 

 

What should my child bring?

Comfortable clothe, please avoid open toes shoes: Children should dress in comfortable clothing appropriate for the weather and we suggest you do not send them with new or valuable clothing or belongings. All clothing and belongings should be named.

Sun protection (cream and hat): Please provide and apply sun protection cream each morning, we ask that you show your child how to do this before they attend camp. Spray on sun lotion is a good option for younger children as the staff can do this for them and the children can then rub in themselves. Staff will remind children at break times to apply sun cream and help younger ones if needed. It is also a good idea to send a broad-brimmed hat that shades the face, neck and ears.

Lunchbox: All children should bring a lunchbox to camp, however, as we do not have refrigeration facilities at the camps, we suggest you provide a small cool bag (lunch box size) containing a frozen carton of juice or a small ice pack. This will keep the contents cold until lunchtime.

 

What shouldn't my child bring to camp?

Luxery items: We strongly advise that children don't bring mobile telephones*, watches, computer games, ipods, money and such like on to camp. There is no real use for these items and they are often mislaid as children are busy and excited doing other things. Staff are trained not to put themselves in a difficult position by taking care of such items and we cannot accept responsibility if they are lost or stolen. Neither the Customer Protection Plan or our insurance cover such items.

Mobile phones: Although we understand the need for older children who make their way to and from camp to have a mobile phone, they are not allowed to be used once on camp, during break times or for photographs. They must be kept in personal baggage at the risk of the owner at all times. Please ensure your child is aware of this.

No shared food/No nuts: Due to health and hygiene reasons, children can't bring food containing nuts and we are unfortunately unable to allow any birthday cakes (or any other food treats) to be brought onto camp to be shared with the groups.

 

 

My child has a specific medical condition. Do I need to tell you?

Yes – please tell us anything we need to know about your child's health when you make your booking e.g. diabetes, epilepsy, serious allergies and so on. In some cases we may need to send you some more forms and get additional information from you regarding your child's needs. The more information you provide us with the better care we can provide for your child.

 

What if my child is ill or has an accident at the club?

We're parents too, so we understand your concerns, but don't worry we're well prepared. We have a qualified first aid staff onsite with accidents and illnesses. Fortunately almost everything we have to deal with are grazes on knees, stings and so on. However should a child suffer a more serious injury or fall ill at the club you will be contacted immediately.

 

 

What if my child is ill and cannot attend the club?

In fairness to others we can't accept children at camp if they're ill. Please let us know if they have recently had an illness or condition in case they are still infectious. If a child requires medication whilst at camp, please supply it in a well-labelled container and sign a consent form.

If your child misses days due to illness we will do our best to take him/her on another day, so long we have disponibility.

 

Policies and Procedures

 

What is your behaviour management policy?

Bonjour Kidz believes that children will flourish best in an atmosphere of mutual respect and encouragement where everyone knows what is expected of them. The group leaders will discuss behaviour with your children during the orientation session on their first day at the club and include a run through of the Bonjour Kidz Code of Behaviour.

We concentrate on encouraging good behaviour and ensuring children enjoy their time. Staff treat children with respect, promoting an atmosphere of trust. Should the positive atmosphere be compromised by disruptive or inappropriate behaviour, our staff will explain to the child why it is unacceptable. If the problem cannot be resolved, staff may have no choice but to exclude the child from the club.

 

What is your policy on bullying?

Bullying will not be tolerated. Any such behaviour will be treated seriously and staff will intervene at the earliest possible stage.

 

What is your child protection policy?

All staff have a duty in law to respond if they suspect a child may be suffering from abuse, or if a child makes a disclosure about abuse. Staff will comply with procedures of the Local Safeguarding Children's Board (LSCB).

 

What is your confidentiality policy?

Staff will be sensitive to confidential information and not discuss individual children except with the parents concerned and their line manager as required.

 

What is your equal opportunities policy?

We aim to provide equality of opportunity for all children in our care and takes positive actions to eliminate discrimination. We are committed to the principle of equal opportunities and to ensuring it is applied to all areas of its' operation.

 

What is your health, hygiene and food policy?

Bonjour Kidz promotes good health and encourages children to lead an active lifestyle. Good hygiene practice is promoted at camp. The camp provides water throughout the day and children bring their own packed lunch from home.

Children cannot be accepted at the club if they are ill. The camp holds a list of common communicable diseases and incubation periods. If a child falls ill onsite, parents will be contacted to collect the child.

In hot weather, staff will remind children to apply sun cream. Parents should supply sun cream and show the child how to apply it.

 

What is your health and safety policy?

Bonjour Kidz will do all that is reasonable and practicable to protect the health, safety and welfare of all children in our care, along with staff and any other visitors to our sites. Staff will maintain a positive, proactive and diligent attitude towards health and safety throughout the season, frequently checking all systems and reviewing risk assessments if necessary.

We also have the following written procedures in place:

  • Accident

  • Emergency Evacuation

  • Illness

  • Inclusion

  • Medication

  • Missing Child

  • Site Security